Returns Policy1 Contact customer services on 01227 833 970 and request a returns authorisation number.
2 We will ask you for product details, invoice/delivery number and your order number
Any queries or discrepancies must be reported within 3 days of despatch date otherwise claims cannot be accepted. Return of unwanted goods can be accepted for up to 14 days after receipt of your order.
Goods will only be accepted for return with an authorisation number. Worn goods returned must be in a satisfactorily clean condition. We reserve the right to levy a 15% restocking charge on goods supplied in accordance with our customers orders and subsequently returned. Personalised corporate wear cannot be accepted for credit. Refer to full Terms and Conditions.
Unworn footwear can be returned without restocking charge. For non-faulty goods we are unable to refund your costs of returning them to us.
Fair Wear & Tear Warranty:
“Hallmark Safety Ltd operates a fair wear and tear warranty across all products sold into the market, the fair wear and tear warranty process is broadly operated across the PPE industry as standard practice. It is recognised that manufacturing defects would usually appear within the first three months of wear”
“For faults detected outside the first three months of wear or for products which have been in the marketplace (sold) for a lengthy period of time, these will be assessed on their individual merits and feedback will be issued to the original recipient (buyer) of these goods”